Replace manual hand-offs with software your team will use
We build customer portals, internal tools and connected workflows, starting with the smallest first release that solves the real problem and growing from what users learn.
A customer request portal
Hand-offs by email and spreadsheet cost time and lose information. A defined workflow captures each detail once.
- Customer
Submits a request once
Details captured in a structured form.
- Your team
Request reaches the right queue
Routed by type, with no inbox triage.
- Your systems
Record is written to your system
CRM or accounting updated without re-keying.
- Customer
Sees status and history
Fewer calls to ask where things stand.
Where a packaged product already fits the process, we will say so.
Development work, in clients’ words
Whether it’s a new feature, an unconventional interaction, or a completely fresh idea, they have never hesitated to explore and build it.
Narayan GopalanFounder, Locomotive13 years with MatsioI’ve worked with the team behind Matsio for over 15 years, and they are our go-to guys for everything IT-related, no matter how big or small.
Vishnu PrasadManaging Partner, Law Pundits15 years with MatsioA first release, then what users teach us
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Define the first release
Users, workflows, systems and acceptance criteria, written down.
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Build in increments
Reviewable steps on staging, integrated with your existing systems.
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Test with users
The people who will use it work through it before launch.
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Hand over
Deployment, documentation and training.
- Investment
- Scoped individually. Timing is set in scoping. A written proposal follows within five business days.
- Ownership
- Hosting, data and ownership terms are settled in scoping. Tell us at the start if you handle regulated data.
Before you decide
Bring us the process that slows you down
The scoping call is 30 minutes with the founder. We talk through the process and who uses it, and a written proposal follows within five business days.
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