Ongoing Support

Support from the team that knows your site

The site is live, and you need it to stay current, secure and improving. Support runs as a retained relationship, not a ticket system, so changes are made by people who know why the site is built the way it is.

Fit

Who this is for

Support suits a live site that has to keep changing with the business.

  • Companies whose site needs regular changes but not a full-time developer.
  • Sites built by us that should keep improving after launch.
Deliverables

What you receive

A retainer covers the work that keeps a live site current and improving.

  1. 01

    Updates and security

    Software, plugins and backups kept current.

  2. 02

    Content and page changes

    Made with the context of the original build.

  3. 03

    Monitoring

    Of speed, uptime and errors.

  4. 04

    Structured performance reviews

    With recommended next steps.

Process

How it runs

The team that built your site stays on it. As the business changes, the site changes with it, and every change is made with the reasoning behind the original build in mind.

Measurement

How the result is judged

By whether the site still does its job: enquiries, speed and security, reviewed on a fixed schedule rather than only when something breaks.

Start with a 30-minute scoping call

We ask direct questions about your business, your current site, and what the project needs to achieve.
At the end of it, you will know whether there is a fit. We will tell you directly.

We respond within one business day.

logo
© 2026 Matsio Digital Marketers Pvt. Ltd.